Frequently Asked Questions
K-Gas has the answers.
1. What should I do I do if I smell, see or hear gas or suspect a gas leak?
Leave the area and keep any sources of ignition away, shut off the main gas supply valve on the tank if it is safe to do so, and contact your gas supplier immediately. If you can’t reach your supplier, call 911 or your local fire department. See also Propane Safety.
2. How do I turn off my tank in an emergency?
To close the valve on your tank, turn it to the right (clockwise) like you would do so for turning off a water valve.
3. How much gas is in my tank or how do I read my gauge?
Your tank should be equipped with a visible gauge that gives you the percentage of propane in your tank. It is sometimes found under the tank lid.
4. I just had my tank filled but the gauge doesn’t read 100%?
A propane tank cannot be filled to 100% because we must leave room for gas expansion. Depending on the time of year and the outside temperature, we fill tanks to approximately 86% capacity.
5. What happens if I run out of gas?
Unfortunately, there may be times when you unexpectedly run out of gas. In an out of gas situation, please close the service valves on your propane tank, shut off all appliances if possible, and contact us. If you call after hours, our answering service will provide you with alternate numbers to call.
In order to put your propane system back in service, someone over the age of 18 must be available at the residence when we deliver as it is necessary to access the home to check your propane appliances. A safety and pressure test will be conducted and your pilot lights will be relit by a qualified technician. If we arrive and no one is at the residence, the fuel supply will be shut off until a safety check can be performed and no gas will be delivered. In some situations, a service charge may apply.
6. Do you offer after hours service?
We do offer emergency and after hour service to existing K-Gas customers. If you call our office after hours, our answering service will provide you alternate numbers. If you would like to become a customer click here.
7. What areas do you service?
We currently service Butte County and surrounding areas including Bangor, Berry Creek, Biggs, Brush Creek, Butte Valley, Cherokee, Chico, Durham, Enterprise, Feather Falls, Forbestown, Gridley, Honcut, Little Grass Valley/Challenge (seasonally), Loma Rica, Magalia, Oroville, Palermo, Paradise, Rackerby, Wyandotte, and Yankee Hill. If you do not see your area listed, please contact us.
8. What forms of payment do you accept?
K-Gas accepts payment by cash, check and credit/debit cards. If you would like more information on setting up recurring or automatic payments, complete the Auto Pay Authorization Form or contact us. You can pay online by clicking the Pay Online link found at the top of the website.
9. What is propane?
Propane, or liquefied petroleum gas, is a liquid fuel stored under pressure. Before leaving the tank, the propane is vaporized to a gas. There is an odorant added to propane allowing leaks of unburned gas to be detected more easily. Propane smells most like rotten eggs or a skunk’s spray. If requested, we will provide you with a “scratch and smell” test.
Propane is both clean and efficient and has been recognized as an environmentally friendly source of energy as well as an approved alternative fuel. If you would like more information, click here. (link)
10. How do I become a K-Gas customer if I currently have service with another company?
If you own your propane tank: Complete our New Customer Forms and we will schedule you for your first delivery. The first delivery to your home, we will complete a system safety and pressure test check to ensure there are no gas leaks. We do not charge for this service the first time to new customers.
11. I just purchased a new appliance and need it converted. Can you help?
Most new appliances come set for natural gas, therefore, you will need it converted to propane in order for it to operate safely. If you are purchasing the appliance new, it should come with the conversion kit. If not, we do not carry the kits, so you would need to contact a local appliance dealer or the manufacturer directly. If you need it converted, contact our office to speak to one of our qualified technicians to get it scheduled.
As a reminder, any time you change out appliances, please contact us so we can ensure your system is checked, safe and any unused lines are capped properly. This will also affect your scheduling, so please don’t hesitate to call us so we can adjust if necessary.